Saet Emmedi has an international network of service centers strategically located to provide prompt response. Special services are available to ensure you have tailor-made solutions that meet your requirements.
Saet Emmedi has an international network of service centers strategically located to provide prompt response. Special services are available to ensure you have tailor-made solutions that meet your requirements.
Contact us at:
globalservicehd@saetemmedi.com
Technical Assistance / Help desk / Training
+39 011 99 77 907
Warranty Service
+39 011 99 77 907
Spare Parts and Repairs
+39 346 4792439
Our help desk team is available for a prompt response to guide customers over the phone or through remote control. We can organize urgent spare parts delivery and on-site visits. Special services are also available to ensure you have tailor-made solutions to serve your needs. Our technical staff provide helpful troubleshooting expertise to all customers. The remote system allows our engineers to communicate with SAET systems through modem or wireless network. This technology provides real time analysis of equipment located at our customer’s facilities. Technicians can control the process to apply proper adjustment according to production requirements. Telephone service helps the user get back into production, often without the need for field service assistance. Whenever field service is required, we will dispatch one of our district service engineers to quickly get your system up and running again.
Risk of Induction System downtime can be dramatically reduced by implementing a proper maintenance program. SAET preventative maintenance procedures are customized according to each specific power unit and control system.
We are committed to the continuous improvement of your induction system reliability. During field visits, our engineers evaluate the operating conditions of the machine and diagnose the cause of equipment failure. Once the root cause has been identified, our engineers make recommendations for system improvements.
Our professional instructors guide participants through performance and care of induction equipment in classes that can be provided at any of our international service centers or at your facility.The courses are tailored to suit the customer’s training requirements. Topics range from sessions dedicated to the understanding of operation of the converter to seminars focused on management, analysis and resolution of technical issues.
SAET EMMEDI offers an extensive computerized inventory of replacement parts for your induction heating systems regardless of its original manufacturer, type or application. Our commitment to support all customers with Induction systems goes well beyond being simply a supplier of parts and components, we ensure that you receive the best technical support to operate your system. SAET EMMEDI is available to handle your part emergencies any time of the day and any day of the week.
We have developed the special expertise to design, build and repair any size, shape or form of coil used for hardening, annealing, tempering and heat treating or heating processes. State of the art machine tools, materials and skilled craftsmen all work together to provide the best coil repair and design enhancement services available in the industry today.
Coils and tooling for all types of induction heat treating applications are processed regularly:
After an inductor has been rebuilt or manufactured, we can offer a variety of sophisticated “coil shot” counting alternatives to facilitate tracking of inductor life.
Induction equipment are no longer stand-alone machines.
Fully integrated within the Industry 4.0, SAET converters
dialogue with the plant network, send signals to
Control Rooms where the whole production can be monitored,
and from which they receive instructions regarding setup
and quality sampling. This is made possible by CMS 4.0,
a smart connection device making information about
production, alarms, maintenance and quality available on a
touch panel, on the Machine HMI screen, and above all on
any device with a Web Browser, in a safe and controlled way.
