Our goal is to continuously satisfy and support our Customers.

SAET EMMEDI is committed to your needs by providing service, parts, repairs and equipment solutions, regardless of the original manufacturer. We serve the world’s metal and heat processes industries at the highest standard.

OUR TEAM IS ALWAYS HERE TO SUPPORT YOU, EVERY TIME YOU NEED IT



SAET EMMEDI help desk service is always available to guide our customers over the phone or through remote control. We can organize urgent spare parts delivery and on-site visits. Special services are also available to ensure you have tailor-made solutions to serve your needs. Our technical staff provide helpful troubleshooting expertise to all customers.

Our goal is to continuously improve your induction system.
Do you need a virtual check up or an upgrade of your machine? Or technical assistance on site?
Choose one of these special services and fill in the form, we’re happy to offer you today an exclusive discount.

Augmented Reality | Aided Maintenance*

A breakthrough in knowledge sharing with the use of augmented reality devices, SAET Reality is the ultimate experience of remote guidance, where on-site maintenance, troubleshooting and production restoring take place by means of an industrial tablet, connected with SAET HQ in voice and video, capable of overlay hand and tools, movements on screen, text chatting, screenshots and video recording. SAET EMMEDI best-in-class field service is now instantaneously available, reducing time of analysis, enhancing first-time fix ratio, leading to major savings thanks to reduced downtime.

Added value for our customers:

REDUCED TIME OF ANALYSIS OF THE MACHINE
MAJOR SAVINGS THROUGH REDUCED DOWNTIME
HELPS ON PREVENTIVE AND CORRECTIVE MANTEINANCE PROCEDURES
FIRST TIME FIX RATIO INCREASE
SAVINGS ON INTERVENTION COSTS OVER A YEAR
ENVIRONMENTAL FRIENDLY SUPPORT
ACCESS QUICK SUPPORT FROM REMOTE LOCATION

Technical Assistance on Site*

The Worldwide network of service centers and experienced service teams are ready to provide immediate response to customers wherever they are located.

FAST RESPONSE AND TROUBLESHOOTING
MANTEINANCE AND REPAIR INTERVENTIONS

HW & SW product upgrade*

SAET EMMEDI engineers and designers will evaluate the operating condition and process capability of your equipment. We can propose rebuilding or upgrading the process or machinery. SAET EMMEDI can assist customers with a detailed analysis to manage the entire retrofit including the installation and start up at your site.

Continuous improvement through products and applications upgrade:

HARDWARE - SOFTWARE
PLC/CNC
CONVERTER GROUPS
ELECTRONIC CARDS
INDUCONTROL
IGBT
COIND5 CARD

* on 2021 price list, not valid with any other offers.

Choose one of the special services we are offering with minimum 20% discount, we will reach you with a prompt reply.

Aftermarket and Support Service


SPARE PARTS AND REPAIRS

- Tooling
- Inductors
- Mechanical Components

TECHNICAL ASSISTANCE

- Power Supply
- Converter Automation

TECHNICAL SUPPORT

-Automation, Process
- Warranty
- Saet Reality 4.0
- Tele-assistance
- Maintenance, Training, Retrofit and Interventions Discover more about our service solutions